FAQ
You can easily initiate a return through our contact form.
After you have filled out and submitted the form, you will receive all the necessary information and instructions for the return.
You have the right to withdraw your purchase within one month without giving any reasons.
For further information on the right of withdrawal, please click here.
The cost of return in case of withdrawal will be borne by the buyer.
For assistance, please follow the return instructions below:
1. Packaging:
- Please pack the item carefully to ensure it arrives safely.
- Ideally, use the original packaging or a sturdy alternative.
- Cushion delicate items properly.
2. Return Address:
- Send your return to:
Getor GmbH
Seeberg 22
24850 Lürschau
Germany
- Don't forget to include your order number (B-...) as a note in the package.
3. Postage:
- You are responsible for the return shipping costs, so make sure to use adequate postage.
- For returns from Non-EU countries, we recommend using a tracking shipping method. Please provide us with the tracking number if available.
4. Confirmation:
- Refund will be processed after receiving and processing your return.
- We do our best to process the return quickly, but please consider possible processing times.
Once we have received and inspected the returned goods, the refund will be processed promptly.
For the refund, we will use the same payment method you used in the original transaction, unless expressly agreed otherwise.
The processing time is typically 2-4 business days.
If you have accidentally ordered the wrong item, please initiate a return through our contact form.
To find the correct item, we recommend using our precise vehicle filter.
If you find that a desired item is not listed, it means that, unfortunately, we cannot currently offer it.
Unfortunately, a direct exchange of the merchandise is not possible.
However, you do have the option to return the purchased item to us and place a new order.
We kindly ask you to initiate the return through our contact form.
You will then receive instructions for the return.
Please report a complaint through our contact form
Please report a complaint through our contact form.
In order to process your issue as quickly and effectively as possible, we kindly ask you to briefly describe the problem and upload clear photos of the item, the packaging, and the label with the item number.
These will allow us to make a precise assessment and rectify the error promptly.
Please report a complaint through our contact form.
In order to process your issue quickly and effectively, we kindly request you to provide a detailed description of the problem and provide meaningful images.
These will enable us to make a precise assessment and resolve the issue promptly.
Please report a complaint through our contact form.
In order to process your issue as quickly and efficiently as possible, we kindly request you to provide us with the complete vehicle details and describe the problem in detail.
In many cases, images are also extremely helpful for us to make an accurate assessment.
If you have accidentally ordered the wrong item, please initiate a return through our contact form.
To find the correct item, we recommend using our precise vehicle filter.
If you find that a desired item is not listed, it means that, unfortunately, we cannot currently offer it.
Please try the following steps first:
- Clear your browser's cache and cookies
- Switch devices or browsers
- Activate incognito mode once
If the error persists despite these efforts, please send us a photo of the error message via our contact form so that our IT department can address it.
In your order and shipping confirmation, you will find a link to view the current status of your order and tracking information.
We recommend checking the shipment tracking regularly to get the exact location of your package.
It is possible that not every status change will be recorded in your shipment tracking, and your package may be further along in transit than what is displayed in the tracking.
We take great care in packaging and ensure that all necessary shipping information is provided.
However, occasional delivery delays may occur, over which we have no direct control.
We appreciate your understanding and patience.
In the case of significant delays or issues, please do not hesitate to contact us via our contact form.
Please note that investigation requests with DHL can only be made after 7 days and with Warenpost after 10 days.
As long as your order has not been processed in the shipping warehouse, you have the option to cancel it through our contact form.
If your order has already left the shipping warehouse, you can, of course, return the purchase and send the goods back to us.
In such a case, we kindly ask you to initiate a return through our contact form.
If your order has not yet been processed in the shipping warehouse, you have the option to make changes to your delivery address.
Please promptly provide the desired address through the following contact form.
If it is no longer possible to change the address, your shipment will be returned to us after an unsuccessful delivery attempt.
In such a case, please initiate a return through our contact form. Once we have received the shipment, we will arrange for a refund.
In the meantime, you have the option to place a new order with the correct address.
If your order has not yet been processed in the shipping warehouse, changes can be made.
Please promptly notify us of the desired changes through our contact form.
Unfortunately, we do not currently offer a phone ordering service.
We recommend using our convenient vehicle filter (Find your motorcycle) to assist you.
This filter is designed to streamline your search and ensure you find exactly what you're looking for.
After selecting your vehicle details, all compatible items will be displayed to you.
If a desired item is not displayed, we regret to inform you that it is currently unavailable.
- PayPal
- PayPal Pay Later
- Sofortüberweisung (Instant Bank Transfer)
- Giropay
- SEPA Direct Debit
- Invoice Payment
- Credit and Debit Card
- Bank Transfer
Unfortunately, a direct exchange of the merchandise is not possible.
However, you do have the option to return the purchased item to us and place a new order.
We kindly ask you to initiate the return through our contact form.
You will then receive instructions for the return.
You are welcome to pick up your order directly from us in Lürschau.
To do so, simply select the shipping option "Pickup 24850 Lürschau" during the ordering process.
After a successful order and payment through our online shop, we will promptly inform you by email as soon as the goods are ready for pickup.
Our pickup hours are from Monday to Friday, 9:00 AM to 3:00 PM.
Discounts or promotions are displayed directly in the offer.
Our vehicle filter has been designed to provide you with a smooth and efficient shopping experience.
With just a few clicks, you can select your vehicle model and immediately see all available items specifically suitable for your vehicle model.
Here's how to proceed:
1) Have your vehicle registration document ready
2) Choose the manufacturer, engine displacement, and model
3) Select the correct model year from the list, paying attention to the year code and performance
4) Verify the information under "Your Vehicle" using your vehicle registration document
5) Choose one, several, or all categories or enter the desired item in the search
6) When selecting the desired item, pay attention to the item description, where you may find dimensions, OEM comparison numbers, or important notes
If you find that a desired item is not listed, it means that we currently do not offer it.
We are constantly working to expand our range, and look forward to being able to offer you even more products in the future.
Discounts or promotions are displayed directly in the offer.
Discounts or promotions are displayed directly in the offer.
You are welcome to pick up your order directly from us in Lürschau.
To do so, simply select the shipping option "Pickup 24850 Lürschau" during the ordering process.
After a successful order and payment through our online shop, we will promptly inform you by email as soon as the goods are ready for pickup.
Our pickup hours are from Monday to Friday, 9:00 AM to 3:00 PM.
In your order and shipping confirmation, you will find a link to view the current status of your order and tracking information.
We recommend checking the shipment tracking regularly to get the exact location of your package.
It is possible that not every status change will be recorded in your shipment tracking, and your package may be further along in transit than what is displayed in the tracking.
We take great care in packaging and ensure that all necessary shipping information is provided.
However, occasional delivery delays may occur, over which we have no direct control.
We appreciate your understanding and patience.
In the case of significant delays or issues, please do not hesitate to contact us via our contact form.
Please note that investigation requests with DHL can only be made after 7 days and with Warenpost after 10 days.
We place great importance on careful and sturdy packaging and ensure that all necessary shipping information is present on the shipment. However, there may occasionally be delivery delays that we unfortunately have no direct control over.
We recommend checking the shipment tracking regularly to learn the exact location of your shipment. It is possible that not every status change will be recorded in your shipment tracking, and your shipment may be further along than what is shown in the tracking.
Please refer to the standard delivery times for your delivery country.
In case of significant delays or issues, please do not hesitate to contact us through our contact form. Please note that investigation requests can only be made with DHL after 7 days and with Warenpost after 10 days.
We appreciate your understanding and patience.
Have you accidentally provided an incorrect address or failed to collect the shipment from the post station on time?
Then you can place a new order.
Please initiate a return for the undeliverable shipment through our contact form.
Once we have received the shipment back, we will promptly process the refund.
Typically, your order is ready for shipment within 1-2 days and is dispatched to you by our shipping department from Monday to Friday. Deliveries within Germany are made from Monday to Saturday.
We ship your order as DHL parcel or as merchandise post (Warenpost).
Both options allow tracking of your shipment.
Shipping Information
Country | Delivery Time | Delivery Days in Destination Country |
---|---|---|
Australia | 10-14 business days | Monday to Friday |
Belgium | 2-3 business days | Monday to Friday |
Denmark | 7-9 business days | Monday to Friday |
Germany | 2-3 business days | Monday to Friday |
Finland | 4-7 business days | Monday to Friday |
France | 3-5 business days | Monday to Saturday |
United Kingdom | 2-4 business days | Monday to Saturday |
Ireland | 2-4 business days | Monday to Friday |
Italy | 3-5 business days | Monday to Friday |
Canada | 4-7 business days | Monday to Friday |
Croatia | 3-5 business days | Monday to Friday |
Luxembourg | 2 business days | Monday to Friday |
New Zealand | 8-14 business days | Monday to Saturday |
Netherlands | 2-3 business days | Monday to Saturday |
Norway | 3-7 business days | Monday to Friday |
Austria | 2-3 business days | Monday to Friday |
Poland | 2-4 business days | Monday to Friday |
Portugal | 3-5 business days | Monday to Friday |
Sweden | 3-5 business days | Monday to Friday |
Switzerland | 2-3 business days | Monday to Friday |
Slovenia | 3-5 business days | Monday to Friday |
Spain | 4-6 business days | Monday to Friday |
Hungary | 3-5 business days | Monday to Friday |
United States | 6-10 business days | Monday to Saturday |
Please note that delivery times are approximate.
Here you can find an overview of the shipping Costs.